FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR HOURS?
We are
open Monday to Friday 8 am to 5 pm. We are typically open the Saturday before the
auction from 9 am to 3 pm for preview.
ALWAYS REFER TO OUR WEBSITE FOR HOURS.
HOW DO I REGISTER FOR THE ONLINE AUCTION?
1. Go to our home page by clicking our logo in the top left hand corner.
2. At the top of the page click “Upcoming Auctions”. This will take you to HiBid.
3. Find the auction you are interested in and click “Register to Bid”.
4. Click “Register Here” on pop up to create your account.
5. Follow the steps required to register with HiBid and creating an account.
6. Next time all you have to do is login using your username and password that you created, accept terms and conditions and confirm credit card info on file.
CAN I COME AND SEE THE ITEMS ON AUCTION BEFORE I PLACE MY BID?
Yes, you can. In fact, we encourage this. Prior to each auction, we offer
preview days. You are welcome to come during these preview days to view the
units.
WHAT DOES “CONDITION UNKNOWN” MEAN?
All units in our auction are by consignment and because we don’t have a
mechanic on staff and aren’t able to test any equipment we don’t know the
condition of a unit unless the consignor specifically states a unit is a
running unit. CONDITION UNKNOWN simply means we don’t know the condition of the
unit. Bidders are encouraged to view all units and bring a mechanic or supplies
to test units.
WHY IS THE CLOSING TIME EXTENDED WHEN I BID?
This is called a soft close, or bid extension. During the final 60 seconds of a
lot, if a bid is placed the timer will automatically add another 2 minutes to
the lot. This occurs each time a bid is placed during this final period. Once
there are no more bids the timer will countdown and the lot will close.
HOW DO I PLACE A MAX BID?
To place a max bid you simply
type the amount (using whole numbers) in the bid amount box under the unit you
are interested in. The system would bid in the set increments until someone
goes over your max bid.
I AM THE HIGHEST BIDDER, NOW WHAT?
If you are the winning bidder, once your item has closed, sit tight. Once
the auction has closed/ended for the day, an invoice will be generated and
emailed to the address you used to register for the auction. Please note, these
invoices come from our info@allstarauctions.ca
email address, which is separate from the bid notifications coming from
hibid.com. If you do not see your invoice the next morning, please check your
junk or spam folder prior to contacting us. Directions on how to pay and pick
up will be in the body of this invoice.
WHAT DOES “YOU MAY HAVE WON” MEAN?
Once a bid closes in HiBid it says “You may have won”. Once the auction is
completed and all of the bids have been confirmed we will email you a copy of
your invoice if you are the successful bidder. Once the auction is completed we
can confirm if you are a successful bidder or not.
CAN MY PURCHASE BE SHIPPED TO ME?
AllStar does not ship auction items. If you would like to arrange for a
third party company to deliver your purchases, it is up to you to make these
arrangements. Please note, AllStar will not release items until they have been
paid in full. You do have to notify AllStar that you are arranging delivery of
your items and who will be picking these up. An appointment will need to also
be made for pick up.
WHEN CAN I PICK UP MY PURCHASE?
All items and invoices must be
paid in full electronically prior to pick up and an appointment made for pick
up by emailing info@allstarauctions.ca
or calling our office.
I’VE PURCHASED A VEHICLE, CAN I DRIVE IT HOME?
Once the invoice has been paid in full you have a few options. You can
drive the vehicle out with a dealer plate (this must be supplied by you, AllStar
DOES NOT supply dealer plates). If the vehicle is in a FIT status Allstar can
supply temporary plates for a fee from the Ministry. Insurance company
name and policy number along driver’s license and or RIN number must be
supplied for Service Ontario to issue temporary plates. Temporary plates
can take UP TO three business days. They cannot be added once ownership
transfer has been completed, and they are not available on all vehicles. Please
contact the office for more information regarding temporary plates). Or, you
may have the vehicle towed out. Please keep in mind that all vehicles are sold
AS IS, and have not received a mechanical inspection
I PLACED A BID, WON AND NOW I
DON’T WANT THE ITEM. CAN I CHANGE MY MIND?
Entering a bid with AllStar
Auctions is entering into a binding contract in which you are obligated to pay
for and remove your purchases. This is clearly outlined in our terms and
conditions upon registration and viewed on our website.
HOW DO I PAY FOR MY ITEM?
Payments are electronic only! We accept Visa and Mastercard (3% surcharge
added). We also accept e-transfer and bank or wire transfer. E-transfers can be
sent to accounting@allstarauctions.ca.
Leave password blank as we have auto-deposit and include your invoice number.
ARE THERE ANY FEES I NEED TO BE AWARE
OF?
Yes. A 12% buyer’s premium is in effect on all items at every AllStar Auctions
sale. Please note that the buyer’s premium is a taxable service. Also there is
a $95 Administration Fee on all units that have an ownership change. HST is
applicable on all units, buyer’s premium and fees.
WHY DID MY BID NOT GO THROUGH IN THE LAST 2 MINUTES?
It is likely that this occurred because you were bidding from your watch
list. You cannot bid from your watch list when the auction is down to the wire.
Please ensure you are bidding in the live catalogue during the closing of the
auction.
DOES ALLSTAR ASSIST IN THE LOADING PROCESS ONCE I’VE PURCHASED AN ITEM?
AllStar Auctions does not hand load any item. Please ensure you are
bringing adequate help with you to hand load all items. AllStar Auctions will
forklift items as long as it is safe to do so. All loading must be completed by
5 pm during weekdays, NO LOADING
AFTER DARK.
WHAT ARE YOUR TERMS AND CONDITIONS?
Click here to view Allstar Auctions Terms and Conditions
